Privacy Policy

This Privacy Policy by Travobook is effective from April 17, 2018.

BrylBiz Ventures Private Limited (“us,” “we,” or “our”) operates the https://travobook.com website (the ” Website “), and we value the trust that the customer (“you”/ “your”) places on us and on our website “Travobook.com” (“Website”). We insist upon the highest standard of practices to ensure: 1) maximum privacy of customers and ii) secured transactions.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Website and the choices you have associated with that data. Thus, we request you to read this privacy policy (“Policy”) to get acknowledged about our information collection and distribution practices.

We use your data to provide and improve the Website. By using the Website, you agree to the collection and use of information under this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://travobook.com/policies/. If you do not agree to the terms in this Policy, we kindly ask you to leave the site. If you have any questions or concerns, regarding this privacy policy, you should contact our Customer care center at help@travobook.com with email subject as “Policy Issue – Type of Policy – Your Name.”

We assure you that we are deeply committed to the protection of your privacy and your priceless information.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Website to you. Types of Data Collected are –

  1. Personal Data

While using our Website, we may ask you to provide us with specific personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Credit card/bank account details
  • internet protocol (“IP”) address
  • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

We collect above-listed data for the following purposes –

  • When you register with us – a) to access the restricted content on our Blogs, b) to book airfare, accommodation or combination deals by booking yourself or book through the aid of customer care team c) to make a request for information regarding the packages, subscriptions, or any other listed services d) to shop from our shopping page TravoShop e)to subscribe our newsletters, f) to enter competitions, g) share your experience, photos, or feedback with us, h) provide any information related to procuring services listed on our website on the page https://travobook.com/why-us/, i) send us queries or j) register for promotions
  • When you engage with us in any online/offline event, or show your interest on any page hosted by us on a third-party platform, or location or voluntarily provide your details for our promotions.

You can browse individual sections of our website prior registering as a member. However, for specific activities, we require registration obligatory.

We may use your inserted information – i) to send offers based on your previous orders, ii) payment reminder notices, iii) to contact you for checking on abandoned order, iv) to contact you to help to place an order, v) to reach you to sort out your requested on our Helpdesk page, v) to send travel codes and vouchers and vi) to update you on the travel sector through our newsletters, blogs, and other services listed on our website. In case, you do not wish to receive such information, and you may unsubscribe through the facility in the email message you receive.

  1. Usage Data

We may also collect information how the Website is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We identify and use your IP address to help diagnose problems with our server and to administer our Website.

  1. Location Data

We may use and store information about your location if you permit us to do so (“Location Data”). We use this data to provide features of our Website, to improve and customize our Website. You can enable or disable location services when you use our Website at any time, through your device settings.

  1. Use of Demographic and Profile Data

We use personal information to provide the services that you request. To the extent we use your information including personal information to market our products and services to you, we will offer you the ability to opt-out of such uses. We may use your personal information for the following purposes, including but not limited to: (i) resolve disputes; (ii) troubleshoot problems; (iii) promote a safe service; (iv) collect fees owed to us; (v) cater to consumer interests while providing our services, (vi) inform you about online and offline offers, products, services, and updates; (vii) customize your experience; (viii) detect and protect us against error, fraud and other criminal activity; (ix) enforce our terms and conditions; (x) conduct research and analysis for improvising customer experience; (xi) to conduct periodical audit; (xii) contact you to send necessary information or notices etc. and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we may, from time to time, collect and analyze demographic and profile data about your activity on our Website. Your IP address is also used to help identify you and to gather broad demographic information. We may occasionally ask you to complete optional online surveys, which may require you to provide your contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website so that we can provide you with content that we think you might be interested in and to display the relevant content according to your preferences.

  1. Device Information

We may collect information about the device you are using, such as hardware model, operating system, application version number, browser, and IP addresses.

In addition to the Device Information listed above, when you access our Website through browser on your mobile device or through the use of a mobile application, we may also collect mobile network information, such as telephone number, the unique method identifier assigned to that device, mobile carrier, operating system, and other device attributes.

  1. Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Website and hold specific information.

Cookies are files with small amount of data which may include a unique anonymous identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Website.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.
  • Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Cookies may be used whether you choose to register with us or not. Third-party vendors such as www.google.com (Google) may use cookies to serve advertisements based on your visits to this website. You may visit the website of the third party and choose to opt out of the use of cookies for interest-based advertising if the third party offers such an option. We place both permanent and temporary cookies in your computer’s hard drive. However, such cookies do not contain any of your personally identifiable information.

Use of Data

BrylBiz Ventures Private Limited uses the collected data for various purposes:

  • To provide and maintain our Website
  • To notify you about changes to our Website
  • To allow you to participate in interactive features of our Website when you choose to do so
  • To provide you support or other services you request. For example, we may need your information to provide technical assistance or answer questions about our Website or Services.
  • To gather analysis or valuable information so that we can improve our Website
  • To monitor the usage of our Website
  • To detect, prevent and address technical issues
  • to identify, investigate, prevent, or act against illegal activities, fraud, or situations involving potential threats to the rights, property, or personal safety of any person
  • To send you the account updates or other communications regarding your account or to inform you of any changes to our Website or Services.
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.

Transfer Of Data

Travobook is an India-based Website that is subject to laws under Indian government. Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your authority.

If you are located outside India and choose to provide information to us, please note that we transfer the data, including Personal Data, to India and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

BrylBiz Ventures Private Limited will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

  1. Disclosure for Law Enforcement

Under certain circumstances, BrylBiz Ventures Private Limited may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency) in following cases: i) for investigating any civil or criminal offences ii) to respond to subpoenas, court orders, or other legal processes, iii) to enforce our terms of the Policy, iv) to respond to claims that an advertisement, posting or other content violates the rights of a third party or v) to protect the rights, property or personal safety of the users of our Website

  1. Legal Requirements

BrylBiz Ventures Private Limited may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of BrylBiz Ventures Private Limited
  • To prevent or investigate possible wrongdoing in connection with the Website
  • To protect the personal safety of users of Website
  • To protect against legal liability
  • To detect and prevent identity theft, fraud, and other potentially illegal acts;
  • To co-relate related or multiple accounts to prevent abuse of our services;

Those entities and affiliates may not market to you because of such sharing of personal information by us unless you explicitly choose to.

Sharing of data

We may share our data, including personally identifiable information about you, with our parent and/or subsidiaries or business partners that are committed to serving your online needs and related services, throughout the world. Such data will be shared for the sole purpose of enhancing your browsing experience. To the extent that these entities have access to your information, they will treat it as protectively as they treat information they obtain from their other members. It is possible that we and/or our group companies could merge with or be acquired by another business entity. Should such an event occur, you should expect that we would share some or all your information to continue to provide the service and the entity with which such information is being shared, will be required to follow this Policy with respect to your personal information.

Sharing of Travel images and videos

In case, if you submit your travel photos or videos at our website or at our social media accounts after availing our services, you grant us a nonexclusive, perpetual, worldwide, royalty-free, transferable, and sub-licensable, license to edit, telecast, re-run, reproduce, use, syndicate, print and distribute the materials you submit, or any portion thereof, in or in connection with us and any of our affiliates’ websites, programming, platforms and/or App (the manner, mode and extent of which are subject to change without notice to you), in any manner, and in any medium or forum.

When you submit your travel photos or videos at our website, you permit us the full legal right, power, and authority to grant the “usage” license (as mentioned above) to us.

You further agree that your submission(s), and the exercise of the rights granted herein, pursuant to the aforesaid terms, do not and will not violate any applicable laws or regulations, or cause a breach of any agreement(s) entered by you with any third parties, and that none of the submission(s) will infringe any copyright, invade any right of privacy, right of publicity, contain any defamatory material, or violate any other intellectual property right or other rights (including common law rights) of any other person or entity.

Security Of Data

The security of your data is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Website on our behalf, to perform Website-related services or to assist us in analysing how our Website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

  1. Analytics

We may use third-party Service Providers to monitor and analyse the use of our Website.

  • Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Website. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

  1. Advertising

We may use third-party Service Providers to show advertisements to you to help support and maintain our Website. Such websites may use information including your personal information to provide advertisements regarding goods and services that may be of interest to you. We cannot confirm or guarantee or take responsibility for the privacy practices or policies of such third-party advertising websites.

We disclaim any liability towards any losses due to privacy infringement or other causes that you may suffer pursuant to access of such third-party advertising websites. We encourage you to read the privacy policies of the relevant third-party advertising websites prior to accessing them

  • Google AdSense & DoubleClick Cookie – Google, as a third-party vendor, uses cookies to serve ads on our Website. Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Website or other websites on the Internet. You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/
  1. Behavioral Remarketing

BrylBiz Ventures Private Limited uses remarketing services to advertise on third party websites to you after you visited our Website. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Website.

  • Google AdWords– Google AdWords remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

  • Twitter – Twitter remarketing service is provided by Twitter Inc. You can opt-out from Twitter’s interest-based ads by following their instructions: https://support.twitter.com/articles/20170405. You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy
  • Facebook– Facebook remarketing service is provided by Facebook Inc. You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950.

To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

  1. Payments

We may provide paid products and/or services within the Website.

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

  • PayPal or Braintree
  • Instamojo
  • CC Avenues
  • RazorPay

Their Privacy Policy can be viewed at their respective websites.

Links To Other Sites

Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Account termination

If your personal information changes, you may correct or update your personal information by through your “My Account” page on the Website.

We will retain your personal information until the later of (i) the information is no longer necessary to accomplish the purpose for which it was provided; or (ii) your account with Travobook is terminated. We may retain your information for longer periods to the extent that we are obliged to do so in accordance with applicable laws and regulations and/or we reasonably believe that retaining the information is necessary to protect our legal rights or legitimate business interests.

You may request we terminate your account by writing us at help@travobook.com. Even if you terminate your account, keep in mind that deletion of your personal information by our third-party providers may not be immediate and that deleted personal information may persist in backup copies for a reasonable period and as required by applicable laws and regulations.

Unsubscribe Option

You can unsubscribe our non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us, in general, after setting up an account. You can unsubscribe through unsubscribe option in emailers or you can mail us at help@travobook.com, to unsubscribe to our newsletters, publications or any other material.

Further, please note that all information, including personal information provided by you, is voluntary in nature. You may, at any time, withdraw your consent, in accordance with this Policy. However, in the event you withdraw consent to provide information, including personal information, you agree that you will no longer be permitted to use our services.

You can also access, modify, correct and eliminate information provided by you which has been collected by us. We will not retain any personal information for a longer period than is required for the purposes for which the personal information may lawfully be used or is otherwise required under any other law for the time being in force.

In the event, you are not agreeable to the terms and conditions under this Policy and you are presently availing our services, we request you to kindly withdraw your consent or modify your information, by writing to us, at contact@travobook.com.

Children’s Privacy

Our Website does not address anyone under the age of 13 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: